Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We provide a 1–hour solution warranty with all of our shared website hosting services packages, which means each individual help request you send will undoubtedly be reacted to in less than one hour max. Our support staff members have been qualified to instantly solve any situation and to present you with reasonable information on any problem that you may have.

  • Top quality support service
  • A Top–quality Support Service

  • You could email us 24x7x365 with any issue you possibly have about IT Architect Limited’s solutions. We’ve got qualified professionals on duty on a regular basis to generate assistance at any time required. You could use the ticket system or send us a message whenever you want, alternatively you can pick–up the phone or use the online chat through working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have integrated an in depth knowledge base into the Control Panel so as to have valuable step by step guidelines at any time. Each section of the Control Panel has its own contextual help area having a group of how–to content articles. We have also prepared movies to ensure that you get a more effective idea of exactly how to execute any given process.