Technical Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 60 min response time warranty for each trouble ticket or e–mail that you send to the tech support staff. We will swiftly reply to all the standard questions and forward right away the issue to our server administrators if further assistance is required. If you take advantage of our Optional Managed Services package, we’ll complete any of the included tasks at a time that has been agreed upon beforehand.
A Top–Notch Help Desk Support Service
If you need any help working with the Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, do not hesitate to reach the client support team at any time via the ticketing system. Besides, should you need assistance managing your dedicated server, you can make use of our Optional Managed Services package, which includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting services, backup hard disk drive storage space, etcetera.
An Intuitive Help Section
We have equipped the Online Control Panel with an in–depth knowledge base, which offers elaborate explanations of all its features and functions. Furthermore, we have shot exhaustive video tutorials that will further teach you how to carry out a specific action or resolve a common problem. All the help articles and the video tutorials are easily reachable from every section of the Online Control Panel via the Videos and Help buttons in the top right corner.