There're lots of shared website hosting companies available, but most of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company over the phone. The type of support that you'll receive via this particular method of communication will vary based on the provider - a few of them provide experienced phone support, others offer basic and customer support only since some issues are more time-consuming and it would be far easier to be resolved through a ticket, particularly if the situation has to be escalated. However, it is good to find that you can get in touch with your hosting supplier because there're various small matters which can be managed easily and timely with a telephone call, not mentioning that you're able to get more info for the services before you become a customer.
Phone Support in Shared Website Hosting
Our shared website hosting plans come with telephone support fourteen hrs per day even on public holidays, therefore if you do not have an account yet, you're able to call and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you will be able to call the telephone number which is closer to you. In case you're an existing customer, we will assist you promptly with all the general and billing matters and with various technical issues to save you time and efforts - we are aware of the fact that often it is more convenient to consult with a live person so as to get things done without delay. Of course, some issues simply cannot be managed over the phone, so in such a case you can employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we supply include real-time phone support for fourteen hours every day. In case you hesitate which plan is appropriate for your web sites, you want to learn more about a plan's specs or you'd like to have any other kind of information about our services, you have the option to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you will be able to contact us about sales and general issues, although we're usually able to help with a number of technical issues as well. For strictly technical issues you need to employ our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the best option when your trouble needs more time to be resolved or it has to be escalated to our system administrators.