If your web hosting service provider offers live chat support, you can talk to a representative in real-time and learn helpful info or get an issue resolved promptly. The main advantage of using chat rather than calling to talk to a live person is that you need just a computer with web access, therefore you won't pay any rates in case you're in a different country or state. Furthermore, it'll be simpler to copy and paste data for example domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a quicker way to contact your web hosting service provider's support crew in comparison to using a ticketing system. What's more, when some trouble requires more time to be taken care of, you can do something different while you wait for guidance on the live chat, so you won't waste time - something that is not possible in case you're on the phone.
Live Chat Support in Shared Website Hosting
In addition to the telephone and ticket support, we supply live chat support too. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more info about the shared website hosting services that we offer in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for solely tech matters you will have to open a trouble ticket to the technical support team, as such matters require more time to be taken care of, you can still contact us through the live chat for some tech info. For instance, we can help you set up an email address in your email client or troubleshoot multiple problems, saving you time and effort. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all our potential and current clients. In case you are searching for a new hosting account, you're able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting in order to choose the right plan for your web sites. In the event that you already own an account with us, we'll assist you in a very timely manner with general, billing and 1st level techissues. Even though in some cases you will need to open a ticket since there're troubles that can't be resolved on the live chat, we'll be able to assist you with lots of common jobs, like setting up an e-mail account in an email client or forwarding one domain name to another. This way, you'll get timely assistance and you'll save plenty of time.