A ticketing system is the most widely used channel of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the very best way to tackle a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all replies contributed by either side will be kept in the exact same place in the event that someone else wants to work on the problem at hand and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts in order to do a specific task or to get in touch with the company’s client care staff. In case you would like to manage a number of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. It may also take a substantial period of time for the provider to respond to your ticket.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting services isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any given moment with just several clicks of the mouse, without the need to log out of your hosting account. The ticketing system offers a quick-search box, so you can track down the status of any support ticket that you’ve posted in the past, if you need it. Also, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a given problem even before you actually submit a ticket. The response time is maximum sixty minutes, which suggests that you can receive prompt assistance at any specific moment and if our customer care staff recommends that you do something inside your hosting account, you can do it straight away without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything from one location, so we have implemented a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will allow you to handle the correspondence with our customer care staff together with your hard drive space, which goes to say that you won’t have to remember additional log-on credentials for a separate admin console. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks whilst you’re browsing the files hosted in your account. Also, you can look through older tickets using an intelligent search box or check relevant help articles, which contain solutions to common difficulties. The built-in ticketing system is closely monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be somebody to help you.