Lots of persons who begin using their very first web hosting account, or switch companies, frequently have queries about how certain operations are performed or come across obstacles when setting up various things, including emails, website settings, and so on. For this reason, lots of providers have prepared documentation with the most common questions and problems in order to help their clients get information quickly and seamlessly. As a result, the customer service team members can concentrate on real problems that some customers may be experiencing, since the solution for the minor things will be available on the World Wide Web and customers can easily solve them without touching base with the support team. Having thorough documentation is really important, especially for new users without any previous experience, as the web hosting service entails loads of functions and lots of people can become perplexed about what to do. A good knowledge base can both help you do the tasks that you want and learn how the web hosting service works as a whole.
Extensive Online Documentation in Shared Website Hosting
All shared website hosting services that we’re offering feature an in-depth knowledge base where you can find all you may ever need to know in regards to your hosting account. Regardless of whether you intend to create a brand-new database, to forward a domain by means of an .htaccess file or to set up an email address on your desktop computer or mobile phone, you can just check our help articles and all the information that you need will be there. When you go to a specific section of the Hepsia hosting Control Panel, you will see articles that are associated with the features that can be accessed through it. If you would like to check the complete article archive and get informed about all the functions that Hepsia is offering, or simply to read general info about the hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to encompass any problem that you may possibly run into, but if you don’t find the information that you need, you can always contact us, as our customer service staff representatives are working 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers feature a comprehensive online article repository where you can find any information that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have created it on the basis of the feedback that we have obtained from our customers through the years and, hence, our articles encompass specific problems that you may encounter and propose the quickest means of rectifying them, for example receiving a 500 Internal Server Error message or being unable to send e-mail messages from your PC even though you have the right settings. The articles are available in each and every Control Panel section and you can examine them whenever you want. They can help you boost your knowledge not only about our services, but also about the web hosting realm as a whole, as they include thorough instructions and general info such as what file access permissions or cron jobs are.